Staffing:
4 Certified Electronic/Computer Technicians with an average of 17 years experience in Education Equipment Repair. 1 Typist Clerk .6 FTE
Factory Authorized Training:
Computers / Computer Peripherals
19 Training Certificates held by current staff from IBM, APPLE, Dell, OKIDATA, XEROX, and HEWLETT PACKARD. Electro-Mechanical, Video Television and Factory Schools 40 Training Certificates held by Technicians.
Authorized Warranty Center for:
APPLE
DELL
HEWLETT PACKARD/COMPAQ
LENOVO
ACER
MITSUBISHI
We are not certified for every model from these companies. Please call to see if we are certified for a particular model.
Out of Warranty Service Center for:
Companies listed above plus:
EIKI
GE/RCA
PANASONIC
SHARP
Etc.*
*Please call if you do not see your brand listed
Total Number of Units Services/Year:
5,000 to 10,000 units annually. New methods of diagnostics and board exchanges have reduced bench time and result in faster, more accurate service procedures which increases the annual volume capabilities of each technician.
Scope of Service Responsibility:
Complete factory authorized service and warranty center for television, video, printers, VCRs, various AV equipment, computers and computer peripherals. Our program includes equipment pickup and delivery, in-service workshops by staff, summer maintenance program, emergency site service calls, etc. Summer Maintenence program for medical equipment.
Service Cost Comparision
The Average of 1 Hour of Technical Service Time:
IBM $110/Hr. plus transportation
APPLE $116/Hr. plus transportation
PANASONIC $100/Hr. plus transportation
OCM BOCES RATE $65/Hr. including Courier
Service - Average for 12 months, based upon subscription charges.
Note: BOCES rate is stated before BOCES aid is applied. Average rate of aid among the CNY Public Schools is about 60%.
Participating Schools and Organizations:
23 school districts, 14 non-public schools, OCM BOCES programs and CNY Regional Information Center use this service exclusively and/or as a significant part of their service needs.
Revenue to Fund Service:
Schools are offered the option of a comprehensive contract for all labor required for the calendar year at under $10.00 per student based on current year's RWADA, or to pay the actual labor cost on each item serviced. Parts required are billed at a price slightly above our net cost which provide additional savings to our clients.
History:
The BOCES Technical Service Program was established in 1972 and has been a vital part of school services since that time. The range of services has increased with the growth of technology in school applications. The staff is trained in every phase of technical service and holds certificates from every major manufacturer of audio-visual, computer and video-equipment.
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