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Help Desk Support

 
Click here for status reports
Click here for emergency communication process
Click here for help desk portal
 
 
 

Hours: Monday - Friday 7 a.m. - 7:00 p.m.
Phone: 315-433-8345 or 1-800-866-9563
Email: helpdesk@cnyric.org
Fax: 315-433-8368

 

If 315-433-8345 is out of service, please call 315-437-0743 or the Receptionist at 315-437-0927

 

For problems or questions with copiers, or to order supplies 

Phone: 315-431-8460
Email: xserv@cnyric.org
 



 
Q: When should I call the BOCES Customer Support service Desk?

A: Please call the Customer Support service Desk to report issues such as online problems, hardware or software problems, printing problems, application problems and internet problems. If the problem cannot be solved by the service desk personnel, your call will be transferred to the appropriate contact.
Q: OCM/CNYRIC Accounts: I cannot recall my network password.

A: If you are an OCM Employee, you may reset your own password with our online tool.
 


 
Q: Suspicious Email: I have a message I am not sure is real, SPAM, or Phishing.

A: If you are not sure, please contact the help desk. They will be able to assist evaluating the content. You may also forward the email to the address SpamControl@CNYRIC.org for further evaluation.
Q: How do I find status of CNYRIC services

A: Please visit status.cnyric.org to see the status of any alerts, and maintenance notifications with CNYRIC services


 
John Bell, LAN Technician
433-8345
Dan Kamakaris, LAN Technician
433-8345
Dave McCarthy, LAN Technician
433-8345


 
Digital Printing Helpdesk
431-8460
Peter Reynolds, LAN Technician
433-8345
Joshua Becker, Project Manager
431-8415
CNYRIC
Phone: 315.433.8300
Visit: 6075 E. Molloy Rd. | Syracuse, NY 13211
Mail: P.O. Box 4866 | Syracuse, NY 13221
AICPA SOC