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Service Desk Support

Click here for status reports
Click here for emergency communication process
Click here for help desk portal

Hours: Monday - Friday 7 a.m. - 4:30 p.m.
Phone: 315-433-8345 or 1-800-866-9563
Fax: 315-433-8368


If 315-433-8345 is out of service, please call 315-437-0743 or the Receptionist at 315-437-0927


For problems or questions with copiers, or to order supplies 

Phone: 315-431-8345

Q: When should I call the BOCES Customer Support service Desk?

A: Please call the Customer Support service Desk to report issues such as online problems, hardware or software problems, printing problems, application problems and internet problems. If the problem cannot be solved by the service desk personnel, your call will be transferred to the appropriate contact.

Q: Suspicious Email: I have a message I am not sure is real, SPAM, or Phishing.

A: If you are not sure, please contact the help desk. They will be able to assist evaluating the content. You may also forward the email to the address for further evaluation.
Q: How do I find status of CNYRIC services

A: Please visit to see the status of any alerts, and maintenance notifications with CNYRIC services

Peter Reynolds, LAN Technician
Dan Kamakaris, LAN Technician
Matt Herman, Project Manager

Digital Printing Helpdesk
Phone: 315.433.8300
Visit: 6075 E. Molloy Rd. | Syracuse, NY 13211
Mail: P.O. Box 4754 | Syracuse, NY 13221
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