Hours: Monday - Friday 7 a.m. - 4:30 p.m.
Phone: 315-433-8345 or 1-800-866-9563
If 315-433-8345 is out of service, please call 315-437-0743 or the Receptionist at 315-437-0927
For problems or questions with copiers, or to order supplies
|Q: When should I call the BOCES Customer Support service Desk?
A: Please call the Customer Support service Desk to report issues such as online problems, hardware or software problems, printing problems, application problems and internet problems. If the problem cannot be solved by the service desk personnel, your call will be transferred to the appropriate contact.
Q: OCM/CNYRIC Accounts: I cannot recall my network password.
A: If you are an OCM Employee, you may reset your own password with our online tool.
|Q: Suspicious Email: I have a message I am not sure is real, SPAM, or Phishing.
A: If you are not sure, please contact the help desk. They will be able to assist evaluating the content. You may also forward the email to the address SpamControl@CNYRIC.org for further evaluation.
Q: How do I find status of CNYRIC services
A: Please visit status.cnyric.org to see the status of any alerts, and maintenance notifications with CNYRIC services
|OCM/CNYRIC Network Password reset
What's Up Network Monitor
Google Training Material
Service Desk Application
|Peter Reynolds, LAN Technician
Dan Kamakaris, LAN Technician
|Matt Herman, Project Manager
|Digital Printing Helpdesk