Troubleshooting

Below are some basic steps to troubleshoot issues if a videoconference connection isn't working:

If your video connection isn't good (issues with audio or video):

End the call and try again
Check to make sure that the other endpoint is on. This is when having a phone number for the other site is handy!
When all else fails, restart the equipment. Many times that will help if the equipment has been on for quite a while.

Videoconferencing endpoint is not responding:

Check the power cord and the power strip to make sure everything is connected.
Check the power switch on the codec to make sure it is turned on. It could possibly need to be turned off and then back on.
The monitor or the projector may not be on. Many monitors "go to sleep" after a certain amount of time and you may need to "wake it up" by pushing the the power button on the monitor.
Check the remote control's batteries.

The display (monitor or projector) is not connecting to the endpoint:

Check power connections to the display.
Check to make sure that the video display is set to the correct source and not a channel.
Check to make sure that the cables are properly connected on the display and that the display is connected to the Display output on the back of the codec.

Endpoint and display both are working, but cannot make the connection:

Make sure you see the IP address on your home screen.
Make sure the network is available by calling another address (see Test Call page)
Check that the Ethernet cable is plugged into the correct port on the bacl of the codec.
Check to make sure the Ethernet cable is plugged into an active port on the wall.
After disconnecting and reconnecting the cables, I would suggest restarting the systems.

Audio problems:

Check to make sure that your speakers are connected properly or that the monitor is connected correctly.
Make sure that all locations are not muted and that the volume is turned up on the speakers or the display.