CNYRIC Administration
Pamela Mazzaferro

Rick Dillon
ant Director

Rick Dillon has dedicated his career to the CNYRIC, serving in a variety of roles over the course of nearly 35 years. Since 2005, Dillon has provided organizational leadership as assistant director, where he is responsible for the operations and technical support of the CNYRIC. Dillon oversees the success of the following divisions: AV/Computer Repair, Disaster Recovery, E-Rate, Food Service, Managed Technical Services, Network/Phone Communications, Printing, and Technical Support. Contact Dillon at or 315-433-8337.
Rick Pollard
stant Director

CNYRIC Assistant Director Rick Pollard has more than 20 years of experience in K-12 education, including 13 as a technology administrator. With a passion for 21st century technology and organizational efficiency, Pollard provides strategic leadership to the Instructional Technology, Data Warehouse and Student Services divisions of the CNYRIC.  His work in three area school districts prior to his time at the CNYRIC has helped shape his drive to deliver high quality services. Contact Pollard at or 315-433-2652

About the CNYRIC
The Central New York Regional Information Center (CNYRIC) is one of 12 regional centers in New York State that collectively serve 700+ public school districts.  Our center serves 50 school districts and four BOCES across eight counties in central New York.  We provide a wide array of technology services that work toward one common goal: to improve student learning.  Our services support everything from technology integration training, data analysis, and management applications, to large-scale network infrastructure projects.  The CNYRIC maintains a massive fiber-based WAN that reaches across the region and provides high-speed connectivity for nearly all of our customers.

Contact Information, Directions & Maps

Our Mission
To enhance instructional opportunities for students, the CNYRIC works proactively with school, district, BOCES and state personnel to provide:

  • Accurate and timely information that assists in effective decision-making;
  • Cutting-edge technologies and applications that support state and local standards; and
  • Reliable access through technical support that leverages each client’s unique skill set with in-house expertise. 
The CNYRIC will, whenever possible, provide cost-effective, state-aided, centralized capabilities that help clients concentrate on their primary mission of educating students.

Organizational Goals
To provide Technology in Support of Education, the CNYRIC will:

  • Communicate with customers to determine their future needs, their satisfaction with current services and to be responsive to their inquiries and comments;
  • Examine existing services for their cost-effectiveness and quality to customers while researching new services to offer;
  • Provide timely, professional services to customers in a cost-effective manner; and
  • Continue to develop its personnel professionally in order to be responsive and viewed as a technology resource for customers. 
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