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Managed Technical Support
Joe Scott
Project Manager
jscott@cnyric.org
315-433-8322
Managed Technical Support
CNYRIC Services
Technical & On-Site District Support
The Managed Technical Support Service (MTSS) is designed to provide districts with everything from project-specific IT support, to complete technology management. Utilizing remote access, on-site support, and supplemental support hours, districts can customize an IT support program that best meets their needs.   The mission of Managed Technical Support is to provide technical support, as well on-site hourly support, for school districts. Through the use of progressive and industry standard solutions we will help school districts reduce the total cost of ownership of technology while maintaining exceptional customer service.  Our goal is to alleviate the burden of IT Management.

By the Numbers
31 Districts Participating
21 LAN Techs
15 Directors of Technology
10 Network Administrators
6 Audio Visual Specialists
2 PC Support Specialists
2 Help Desk Techs
 
Proudly serving 50 school districts in the Cayuga-Onondaga, Onondaga-Cortland-Madison, Oswego, and Tompkins-Seneca-Tioga BOCES regions
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Meet our Featured Teacher: Thane Doubet:
  "These tools allow students to ... more >>

Meet our Featured Teacher: Kelly Guy:
  "You don't have to shuffle papers and there is no chance to lose them.  If I am home sick I can see what we learned using EdPuzzle so I ... more >>

Meet our Featured Teacher: Marianne Glose:
  "The best part is that using this technology [Chromebooks and G Suite] allows the students to be curious and interested in learning. " ... more >>

Connecting, collaborating, and forecasting: CNYRIC hosts statewide test scoring meeting:
Nearly 50 New York State test scoring professionals recently gathered at the CNYRIC for a two-day meeting. Representatives from the state’s 12 regional information centers were present, ... more >>

Meet our Featured Teacher: Renee Patterson:
  "As students begin to recognize that they have the tools and the know-how to find the answers they seek on their own, they have become more self-sufficient ... more >>

Meeting spaces at the CNYRIC receive new names:
The meeting spaces at the CNYRIC have been renamed. The name changes are a result of the organization's recent expansion into Rodax 7 and 8 (previously occupied by OCM BOCES), as well as the reorganization ... more >>

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Central New York Regional Information Center
6075 East Molloy Road
PO Box 4866
Syracuse, NY 13221

Phone: 315.433.8300
Fax: 315.433.8368

CNYRIC Help Desk
Phone: 315.433.8345
Email: helpdesk@cnyric.org
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