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Managed Technical Support
Joe Scott
Project Manager
jscott@cnyric.org
315-433-8322
Managed Technical Support
CNYRIC Services
Technical & On-Site District Support
The Managed Technical Support Service (MTSS) is designed to provide districts with everything from project-specific IT support, to complete technology management. Utilizing remote access, on-site support, and supplemental support hours, districts can customize an IT support program that best meets their needs.   The mission of Managed Technical Support is to provide technical support, as well on-site hourly support, for school districts. Through the use of progressive and industry standard solutions we will help school districts reduce the total cost of ownership of technology while maintaining exceptional customer service.  Our goal is to alleviate the burden of IT Management.

By the Numbers
31 Districts Participating
21 LAN Techs
15 Directors of Technology
10 Network Administrators
6 Audio Visual Specialists
2 PC Support Specialists
2 Help Desk Techs
 
Proudly serving 50 school districts in the Cayuga-Onondaga, Onondaga-Cortland-Madison, Oswego, and Tompkins-Seneca-Tioga BOCES regions
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Meet our Featured Teacher: Keith Ward:
  "Students were allowed to work with software and hardware in a way that replicates how these technologies are used in the world of work. They were not tasked ... more >>

From Around the Region: Liverpool CSD's Nate Perry Elementary students use art to express "What Lifts You":
For Liverpool Central School District's Nate Perry Elementary art teacher Christina Cutlip, introducing her students to contemporary artists is just as important as teaching them about ... more >>

From Around the Region: Lansing High School named National Blue Ribbon School:
Congratulations to Lansing High School! Lansing High School in the Lansing Central School District was recently named a National Blue Ribbon School.   On Thursday, Sept. 28, 2017, ... more >>

Meet our Featured Teacher: Heather Snyder:
  "Heather has been able to teach her students not only how to use the iPads, but put the children in charge of their own assessments... Heather used iPads ... more >>

Beyond the Buzz: An Administrator's Guide to One-to-One Computing:
" Beyond the Buzz: An Administrator's Guide to One-to-One Computing"  is now available online. Read about developing one-to-one computing ... more >>

CNYRIC earns New York School Public Relations Association 2017 Communications Contest Award:
September 2017 - The Central New York Regional Information Center (CNYRIC) is the proud recipient of six 2017 New York School Public Relations Association (NYSPRA) Communications Contest Awards . ... more >>

More Stories >>        
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Central New York Regional Information Center
6075 East Molloy Road
PO Box 4866
Syracuse, NY 13221

Phone: 315.433.8300
Fax: 315.433.8368

CNYRIC Help Desk
Phone: 315.433.8345
Email: helpdesk@cnyric.org
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