Core Values Rubric

 

 

 

 

CORE VALUE Communication: We communiciate openly
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
In a timely and thorough manner, we will respond and deliver information that supports our customers and colleagues:	Anticipates needs by providing thorough, prompt, and helpful information. Follows up to assure we are responding as they require.	Thoroughly and promptly responds to inquiries.	Only partially answering the questions that are asked.
We will initiate and invite communication and active engagement with customers and colleagues:	Proactively contacts customers and colleagues to initiate communication; provides updates, seek feedback, and ask clarifying questions.	Connects with customers and colleagues to determine if they have any needs.	Passively waiting for customers to reach out to us.
We will carefully consider who should be included in our communications:	Proactively reaches out to other stakeholders who may be impacted.	Thoroughly responds to inquiries and includes all appropriate personnel.	Not including the proper individuals in our communications.
Our communications will be affirming, positive, professional, and appreciative:	Acknowledges customer concerns by listening and responding with a positive, professional tone.	Engages customers with a positive tone that conveys appreciation for the opportunity to serve them.	Engaging in communication that is curt, condescending, abrasive, or combative.

 




 

CORE VALUE Dependability: We are accountable to deliver quality
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
Completing job tasks on time:	Completes job tasks earlier than anticipated.	Completes job tasks on time.	Fails to consistently complete job tasks on time.
Work is completed in a thorough and accurate fashion:	Takes initiative for work to be completed consistently and accurately.	Consistently completes work without errors.	At times, work contains errors.
Offering to help:	Anticipates colleague and customer questions, and proactively offers assistance.	Consistently offers assistance to colleagues and customers.	Fails to help colleagues and customers.
Being available to customers:	Having a wiillingness to work outside standard operating hours as the need arises.	Is available and accessible during the work day.	Exhibiits unreliable availability, or fails to respond in a timely manner.
Being prepared:	Staying current in the field, and proactively completing tasks without prompting.	Conducts research and peforms and work as necessary to stay prepared.	Completes the bare minimum that is required to get work done, or fails to complete tasks.

 




 

CORE VALUE Innovation: We encourage creativity and foster innovative solutions
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
Identifying opportunities for improvement:	Actively seeks opportunities for improvement and advocates for change.	Examines current practices when a need arises; recognizes opportunities for improvement and implements effectively.	Allows the status quo to exist without question; does not look for or recognize opportunities for improvement.
Engaging in regular communication with customers to understand their unique needs:	Provides extensive consideration of the needs of stakeholders.	Understands ithe mmediate needs of stakeholders.	Stakeholders are not identified, nor their needs considered.
Proactively finding creative solutions:	Proactively examines current practices to identify areas for improvement, and works with stakeholders to implement solutions.	Solutions are unique and produce results that meet the needs of stakeholders.	Considers only existing solutions or ideas.

 




 

CORE VALUE Integrity: We act with honesty and build trust
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
Providing information from colleagues, customers, or stakeholders:	Proactively keep people informed.	Consistently keep people informed.	Fail to consistently keep people informed.
Providing the most up-to-date information when interacting with districts/colleagues, and following up if the information changes:	Routinely follow up with current information.	Occasionally follow up with current information.	Fail to follow up with current information.
If a mistake is made, we quickly  inform our districts/colleagues of the error and provide the correct information:	Admit when a mistake is made, quickly correct and communicate the information, and follow up later to assure the issue is resolved.	Admit when a mistake is made, and correct the information with direct communication.	Fail to admit when a mistake is made, and/or conceal important information.
Serving as a liaison between the district and vendor and advocating for a district's needs:	Works proactively with districts and vendors as partners to address district needs.	Works with districts (customers) and vendors as partners to address districts’ needs.	Allow a vendor to  influence our interactions with the district.
Being transparent with our districts about the services we provide for them:	Identify instances of districts purchasing services that they are not fully utilizing, and provide alternative solutions.	If the district asks specifically about a service, provide a utilization report.	Fail to tell a district when they are not fully utilizing a service.

 




 

CORE VALUE Knowledge: We are resourceful and committed to developing expertise
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
Knowing how to provide guidance/answers to questions:	Researches possible answers and offers a solution within a day of receiving the question.	Provides current and relevant answers, and/or redirects people to other sources for solutions.	Fails to provide solutions or resources, and refuses to complete training objectives.
Seeking out learning opportunities:	Subscribes to and actively participates in listservs, knowledge sources, and collaborative groups.	Stays current with technology by  participating in required learning.	Avoids opportunities to expand understanding of job-related topics.
Sharing knowledge with others to help develop their skills:	Offers help sessions with colleagues and customers through impromptu trainings and user group meetings to better familiarize them with CNYRIC services.	Shares knowledge and resources when relevant and helpful to colleagues and customers.	Keeps knowledge to self, and ignores requests for help from others.

 




 



 




 

CORE VALUE Respect: We treat everyone equally, with respect and dignity
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
Treating coworkers and customers with kindness and consideration:	Always treats coworkers and customers with kindness and consideration.	Individual treats others the way they want to be treated.	Receives complaints from customers or coworkers about behavior.
Being honest and upfront with coworkers and customers:	Actively engages with coworkers and customers when sharing information.	Makes a concerted effort to always share information.	Makes little or no effort to communicate, or exhibits blatant dishonesty and/or makes up answers.
Open to different ideas and opinions in a polite manner:	Incorporates feedback or suggestions that represent other points of view.	Solicits feedback or other points of view for consideration.	Ignores input and feedback from all parties involved.
Active listening:	Asks questions as an open listener, makes the time to give undivided attention.	Tries to routinely ask questions and listen to the customer.	Is not present during the communication, and doesn't hear what is being said.
Following through and keeping promises or commitments:	Consistently stays in touch and provides updates.	Provides updates on a promise or commitment.	Provides no communication on status of a problem, or fails to keep promises and commitments.

 




 



 




 

CORE VALUE Teamwork: We support each other, work together, and share knowledge
BEHAVIOR	EXCEEDS STANDARDS	MEETS STANDARDS	NEEDS IMPROVEMENT
Communicating openly and honestly with all involved at all times:	Proactively and consistently communicates with all involved.	Consistently communicates with all involved.	Does not communicate with all involved.
Coordinatng projects with colleagues, customers or stakeholders and ensuring that all are in agreement and accountable to each other:	Proactively and consistently coordinate with all involved.	Consistently coordinate with all involved.	Provides no coordination with all involved.
Having a plan in place to handle any conflicts; everyone accepts responsibility and/or praise as a team:	Recognizes any potential team conflict and acts accordingly.	Consistently handles conflict within the team.	Blames others and refuses to accept responsibility.
Build mutual trust among team members:	Stepping forward, doing your best, and working cooperatively and efficiently to help the team.	Working cooperatively and efficiently to help the team.	Work is performed in isolation, or does not align with common team purpose.